Refund Policy

1. Our Commitment

At ISBNFetch, we want you to be completely satisfied with your purchase. If you're not happy with our service for any reason, we offer a straightforward refund policy to ensure your peace of mind.

2. Eligibility for Refunds

2.1 Credit Purchases

You are eligible for a full refund if:

• You request a refund within 30 days of purchase
• You have used less than 20% of purchased credits
• Your account is in good standing (no violations of Terms of Service)

2.2 Partial Refunds

If you have used more than 20% but less than 50% of your credits, you may be eligible for a partial refund calculated as: (Unused Credits / Total Credits) × Purchase Price

2.3 Subscription Plans

For monthly or annual subscriptions (when available):

• Full refund if canceled within 7 days and minimal usage
• Pro-rated refund for annual plans canceled within 30 days
• No refund for monthly plans after 7 days

3. Non-Refundable Items

The following are not eligible for refunds:

• Credits purchased more than 30 days ago
• Credits where more than 50% have been used
• Free credits or bonus credits
• Credits received through promotions or referrals
• Accounts terminated for Terms of Service violations

4. How to Request a Refund

Step 1: Contact Support

Email us at refunds@isbnfetch.com with:

• Your account email address
• Order/Transaction ID (found in your purchase confirmation email)
• Reason for refund request (optional but helpful)
• Date of purchase

Step 2: Review Process

We will review your request within 2 business days and verify eligibility based on our refund criteria.

Step 3: Refund Processing

Once approved, refunds are processed within 5-7 business days. The refund will be credited to your original payment method.

5. Processing Times

• Request Review: 1-2 business days
• Approval Notification: Within 24 hours of review
• Refund Processing: 5-7 business days
• Bank Processing: Additional 3-5 business days (varies by bank)

Total time from request to funds in your account: 10-14 business days

6. Special Circumstances

6.1 Technical Issues

If you experienced technical problems that prevented you from using the service, we may extend the refund period or offer credit extensions on a case-by-case basis.

6.2 Duplicate Purchases

Accidental duplicate purchases are always eligible for full refund regardless of the time period.

6.3 Service Outages

Extended service outages may qualify for refunds or credit extensions beyond normal policy limits.

7. Credit Expiration

Purchased credits are valid for 12 months from the date of purchase. Expired credits are not eligible for refunds. We will send reminder emails before credits expire.

8. Currency and Payment Methods

• All refunds are issued in the original currency of purchase
• Refunds are returned to the original payment method
• Currency conversion fees charged by your bank are not refundable
• Alternative refund methods may be available in special circumstances

9. Disputes and Chargebacks

We encourage you to contact us first to resolve any issues. If you initiate a chargeback without contacting us, your account may be suspended pending resolution.

10. Policy Changes

We reserve the right to modify this refund policy at any time. Changes will not affect purchases made before the modification date.

11. Contact Information

For refund requests and questions:

Refund Department
Email: refunds@isbnfetch.com
General Support: support@isbnfetch.com
Response Time: 1-2 business days

12. Frequently Asked Questions